Terms of Service
Last Updated: April 24, 2025
Welcome to Mail Tracker! By accessing or using our service, you agree to be bound by these Terms of Service. Please read them carefully.
1. Service Description
Mail Tracker provides a service to track email opens using tracking pixels embedded in emails. The service interacts with your connected Google Account via the Gmail API to link trackers to sent emails and retrieve metadata (like subject lines). Features include trackers with/without signature (based on your plan), read notifications, and a dashboard to view tracking history.
2. User Accounts & Registration
You must register and log in using your Google Account to use Mail Tracker. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.
3. Google Account Integration & Permissions
Connecting a Google Account is mandatory. We request read-only access to your Gmail (`https://www.googleapis.com/auth/gmail.readonly`). This permission is used exclusively to retrieve email metadata (subject lines and recipient information) from your 'Sent' folder to display in your Mail Tracker dashboard and in tracking notifications. We do not modify, delete, or add labels to your emails. All access is strictly read-only. Your continued use of the service implies consent to these permissions. You can manage app permissions in your Google Account settings.
4. Data Collection & Use
We collect user information (Google email address, name, profile picture, preferences), email tracking data (timestamps, counts, email metadata), and payment information (Stripe subscription). This data is used to provide and improve the service, manage subscriptions, and send notifications. Please refer to our Privacy Policy for full details.
5. Mail Tracker Communication Tracking
All communications sent by Mail Tracker (notification emails, confirmations, service updates, etc.) contain read trackers that inform us when these emails are opened. This tracking information is used exclusively for internal purposes to improve our communications and measure the effectiveness of our messages. This data is never shared, sold, or transmitted to third parties. It remains strictly confidential and is processed in accordance with our data protection policies.
6. User Responsibilities & Conduct
You agree to use Mail Tracker in compliance with all applicable laws, including anti-spam and privacy regulations (e.g., GDPR). You must not use the service for harassment, spamming, illegal activities, or violating third-party rights. You are solely responsible for the content of emails sent using our trackers.
7. Subscription Plans, Payments & Billing
We offer Free, Monthly, and Yearly subscription plans. Trackers without signature are only available on paid plans. Payments are processed via Stripe and are subject to their terms. Subscriptions auto-renew unless cancelled. You can manage your subscription (upgrade, downgrade, cancel) through your user dashboard or the Stripe Billing Portal. Cancellations take effect at the end of the current billing period. If payments fail, we provide a grace period and retry attempts before suspending the account. No refunds are provided.
8. Intellectual Property
Mail Tracker and its original content, features, and functionality are owned by Mail Tracker and are protected by international copyright and trademark laws. You own the content of the emails you send.
9. Termination & Suspension
You may terminate your use of the service by cancelling your subscription. We may terminate or suspend your account for violations of these Terms, non-payment, illegal activities, or discontinuation of the service.
10. Disclaimers
The service is provided 'as is' without warranties. Tracking accuracy may be affected by factors outside our control (e.g., email client settings, web browser restrictions). The service relies on third-party APIs (Google, Stripe), and their availability may impact our service.
11. Limitation of Liability
To the maximum extent permitted by law, Mail Tracker shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.
12. Indemnification
You agree to defend, indemnify, and hold harmless Mail Tracker from any claims, damages, or expenses arising from your use of the service or violation of these Terms.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of significant changes (e.g., via email or a notice on our website). Your continued use after such changes constitutes acceptance of the new Terms.
14. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of the European Union, and, where applicable, the substantive laws of France without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Paris, France.
15. Contact Information
If you have any questions about these Terms, please contact us at contact@mail-tracker.app.